Call NowImportant Info for Your Double Glazing Installation
We depart our factory in Thornbury at approx 7am, and will arrive between 7:30am-8:00am for Metro Melbourne. Please ensure you are available to give access to your home.
Double glazing your windows helps to reduce energy bills as more stable home temperature helps you to cut back on heating or air conditioning. This can help you to save money over the long-term
Ensure there is close parking for a large van. Your glass will be delivered on a specialist side-loading glass truck. Please keep your driveway clear, we will unload this and store it safely.
Please clear a 1m x 1m space, both inside and outside, around each window.
Please remove window coverings (curtains, blinds, fly screens, external blinds, shutters) and move couches, lamps etc out of the way, and rugs off the floor. We don’t want anything to get damaged or trip over anything!
For outside, remove pot plants, rubble, etc. Safety is priority one for our teams, whilst we will take our best care not to damage garden beds and plants, this may be unavoidable if they are close to the windows.
Please don’t organise other trades while we’re on-site - we require full clear access to carry sharp glass safely through your home. If other trades impede/ delay our install we may have to charge you for the delay or reschedule.
If you would like us to install a certain room first (for example, an office where you are working) just let us know on the day and we would be happy to accommodate this.
There is a lot of carpentry activity during installation - loud noises, dust and broken glass! We request an area of 3m x 3m close to the windows. A garage, carport or pergola works great.
If you don’t have this available, please notify us so we can work out other arrangements. We will use drop sheets around the window frames to protect your floor and of course we will clean-up the mess once we have finished.
Please keep a safe distance from our work spaces as power tools and broken glass can cause serious injury.
For DIY-Assist jobs where you are involved in the installation, you will need the correct PPE including; cut resistant gloves, fully covered arms and legs, steel cap boots, hearing protection and safety glasses.
Depending on the number of panels installed, we will need a sturdy wall to stage the glass panels against. Please clear an area and a pathway to it.
All old glass and beading will be removed by us. It’s typical for old glass to break during the install process, and we use drop sheets and our industrial vacuum to clean up. We also recommend you vacuum your house after we leave to be safe.
Windows will be finished to a standard ready for your finishing trades. There will likely be some light cosmetic scratches on the frame, gap sealing and caulking may be desired. Please note, we do not perform painting or caulking services as these are separate trades.
For warranty purposes beading and capping should be painted within 12 weeks of installation.
Sometimes we will re-order a replacement panel due to tolerance limits that are encountered during the installation process. For example frames not being exactly square, concealed subframes, uncovered previous repairs, or unusual window construction.
This is a normal part of the retrofit process, and generally the older the house, the more unique the frames are, and more likely to have a few panels that do not fit immediately.
In this situation we will leave your existing glass in place and will return in 2-3 weeks with the replacement panels. We don’t ask for progress payments, and your invoice is only payable once the full job is complete.
While double glazing is exceptionally strong when inside a wooden frame, the toughened glass corners are very fragile and prone to breakage during the install process. If this occurs, we’ll order another panel and schedule another day to complete the install.
Your Pre-Install Checklist
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Pets and kids safely away for the day
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Street access for a side-loading glass truck
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A wide, clear path from the street to a glass storage area
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A 3mx3m work space, where broken glass, noise and dust are okay
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Power available on the site
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Windows have a 1m x 1m clear space, inside and outside
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No pot plants, prized plants, or tripping hazards on the outside of windows
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Window Coverings removed (curtains, blinds, flyscreens, etc)
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Exterior blinds, shades etc taken down
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Painter / Caulker organised (optional)
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Your calendar free at the competition time
What Our Installers Can't Do
The health and safety of our install team is very important to us. As such they are not permitted to do the following:
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Additional tasks not on the accepted quote
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Removal of doors, window bars, plantation shutters or fixtures for access
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Caulking
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General maintenance
What Our Installers Can Do
With your written approval for an additional cost of $125/hr + materials
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Remove most, but not all, window coverings such as a shutter or blind